| Question: |
Stringent regulations such as the
Clean Air Act and SARA reporting have forced my organization to find safe, environmentally
sensible alternatives. Does The Farley Company have
any replacements for hazardous products? |
| Answer: |
Not only does The Farley Company
handle a wide variety of safe, non-hazardous replacement solvents, we will provide the
technical assistance to ensure a smooth transition to alternative products and processes. There are no longer "universal" products which can
work on a wide variety of processes and contaminants. The key to finding a viable
replacement comes from understanding your objectives and processes completely. Together,
we can work to develop a game plan for replacing hazardous solvents.
|
| Question: |
My current suppliers are charging us
$25.00 or more for drum deposits and sometimes they charge us an environmental fee for
each drum. What is Farley's policy when it
comes to billing us for drum charges? |
| Answer: |
Farley
provides all of our customers with a complete drum management program to ensure that your
total cost only represents what you need. Deposits vary with different types of drums, but
our typical deposit is around $20.00 (far less than most of our competition). We also do
not charge the "so called" environmental fees. We only charge you for the
products that you procure and need. We will pick-up most used drums assuming they are
empty and have not been damaged beyond repair. This allows you to maintain a safe facility
for your employees and a clean appearance for your neighbors.
|
| Question: |
My supplier will only deliver to me
when they run their trucks to my general delivery area. It may be 2 weeks before they ship
again to my area. Sometimes we need products in a hurry and it costs extra to have it
delivered. When does Farley deliver to my
area? |
| Answer: |
We believe in delivering to our
customers when they need their products. We will provide free delivery on most products
with orders over $100. We appreciate at least one day lead time, but that is not always
necessary. If you need it, we will do everything in our power to get it delivered when you
want it. This allows you to reduce your inventories and improve your cash flow.
|
| Question: |
I'm sick and tired of talking to
voicemail and being transferred all over the organization to place my orders or to get
problems solved. Who answers the phone when I call Farley
at 330-673-8800? |
| Answer: |
We pride ourselves in always having
trained and experienced people answering our phones, ready to answer your questions and
take your order. If your question is more technical, one of our specialists will assist
you. No more voicemail! Friendly, efficient
service is a main reason customers place repeat orders with Farley. Once you have tried us you will never want to deal with
another supplier.
|
| Question: |
I am currently using two or more
suppliers to meet my chemical and lubricant requirements. Could we consolidate our vendors
and buy both items from Farley? |
| Answer: |
Farley is a full line supplier of both chemicals and lubricants.
This provides a "one stop shop" for organizations to meet both their chemical
and lubricant requirements. Most of the time clients find economies of scale occur when
they combine their order requirements. This can result in reduced operating costs for
companies that procure from Farley. Contact us today to see how we
can work to consolidate your chemical and lubricant requirements.
|
| Question: |
Our current supplier is doing another
company reorganization. Just when we get a good working relationship, they change their
organizational structure and for a period of time we have constant problems with
shipments. This takes time away from more important issues and creates havoc for our
production people. How is Farley different? |
| Answer: |
We are an independently owned and
operated organization. We pride ourselves on having almost no turnover in either our sales
team or delivery drivers. Therefore, once we learn your needs and requirements we can
continuously use our experience to ensure that we meet and exceed your service needs. |
